Tenant maintenance portal
Polk Street NST Property Management
Report anything that needs fixing in your apartment, attach photos, and watch the status update until the job is done.
Create your tenant account
One secure login for your unit — no ticket codes to keep track of.
Describe it and attach photos
A few photos help our crew show up with the right parts the first time.
Track it through to completion
Submitted, received, scheduled, in progress, completed — plus notes from the office.
What you can report
- Plumbing — leak, clog, no hot water
- Heating / Air conditioning
- Electrical — outlets, lights, breaker
- Appliance — fridge, stove, dishwasher
- Locks, keys, doors & windows
- Pests
- Mold, water damage or leak stains
- Smoke / CO detector
- Common areas, laundry or trash
- Something else
Life-threatening emergency, fire, or gas leak? Call 911 first, then file a request so we have a record.